Proactive IT Monitoring

Dreading the next time your website goes down? Have your hands in your hair with email services that never seems to work? The server crashed for what feels like the hundredth time? We can help you! Our team can monitor all your systems with the latest remote management tools, all designed to decrease the time it takes to fix issues, minimize interruptions to your business and ensure effective root cause analysis.

How Is Proactive IT Monitoring Valuable To My Business?

There are two kinds of IT management styles: reactive monitoring and proactive monitoring.

Reactive Monitoring – Reactive management aims to solve issues as soon as they arise. With this type of approach, your reaction to critical problems might be too late – meaning once something goes wrong, it is very likely that your service will be down for awhile. Even if you bring the service up, the downtime can be very frustrating and have the potential to cause data loss.

Proactive Monitoring – Proactive management keeps making improvements and preemptive tweaks to keep a system running smoothly without downtime. With proactive monitoring, your chance of picking up on warning signs and potential issues are better – meaning that things are less likely to go wrong. Our team has the ability to solve issues that can cause the service failure in the first place.

Although being reactive to issues is important, if you don’t get to the underlying reasons for them, you will be fighting with problematic and intermittent services forever. We are a firm believer that most companies who use IT for their work, need proactive monitoring right now.

What Do You Get With Our Proactive Monitoring Solutions?

Improved Reliability – Our proactive monitoring will increase the reliability of your system since potential system conditions will be resolved before they can cause any critical damage or downtime. This can make a real difference to your companies ability to rely on its important services.

Increased Productivity – Our style of monitoring will improve your productivity. Since we understand your underlying system, we promise less downtime, which means your business will keep functioning as it should and it will not result in major downtime, which often means a loss of revenue.

Real Savings – While proactive management might seem more expensive, in the long run, it is more likely to save you money. How is this possible? Well when a system goes down, you may often call on emergency IT support, which can cost lots of money. Additionally, keeping the systems up will allow your business to be more productive (as mentioned above), whereas, without proactive monitoring, downtime usually results in staff not being able to do their work.

What Different Areas Does This Cover?

Proactive Server Monitoring – Looking after a server can sometimes feel like a full-time job. If you are tired of constant server anxiety, then shift your worries about whether your website is up and your email is working over to us. Our capable engineers consistently monitor your server’s health, including your server’s event logs, whether updates are running smoothly, whether there has been unusual activity, the server’s backup status and much more. Our team reacts to all alerts and sorts out any problems before any damage or unnecessary downtime happens.

Proactive Network Monitoring – It is our business to keep an eye on your network around the clock, to ensure it works as it should. We remotely monitor all activity and changes in your network, including firewall activity, hacking attempts, an influx of spam and issues with network services. Monitoring is done seven days a week and our experienced team is always on standby to take action should any problems arise.

Proactive Application Monitoring – Monitoring applications proactively in order to detect and solve problems, before an end user is even aware of them, is viewed as best practice and can really help your business stay productive. Our team will keep an eye on all your critical applications, as well as the services they depend on, to ensure that business continues as normal on a daily basis.

Proactive End-user Monitoring – End-user monitoring or end-user experience monitoring manages the performance of applications critical to your business from the perspective of the end user. The aim of this kind of monitoring solution is to ensure the quality and stability of essential IT services for all your end users, which helps them stay productive. End-user monitoring can also provide you with significant insight into user behavior, the performance of your applications and can easily identify errors.

Proactive Infrastructure Monitoring An effective infrastructure monitoring system in an office, server room or data centre can keep track of hardware and software inventory, any changes that happen to them, as well as any configurations that may need tweaking. As soon as there are any warning signs, our team receives an alert and will deal with it swiftly.

Looking for features not listed? We are ready to tailor a custom monitoring package to suit your requirements. We understand that your needs might not be met by a generic package, so tell us what you need and we will find you the right solution when it comes to monitoring your systems – whether remotely or on site.