Our quick support facility allows our systems engineers to establish a secure connection from their PC to your PC at work or home, regardless are where the engineer may be. This means that we are able to access your computer from our offices and can perform tasks and troubleshoot on your machine remotely, speeding up our service delivery and reducing costs to our clients.

When the Quick support is downloaded onto your PC it creates a partner ID and password which you then give to our engineer. The engineer, using the ID and password, is now able to access your PC remotely and perform tasks. This whole process is done in a very secure manner.

Our Quick Support program uses a full encryption, based on RSA private-/public key exchange and AES (256 bit) session encoding (very secure and compliant!) and it cannot be deciphered. The password is never sent directly but only through a challenge-response procedure and is only saved on the local computer.